Returns & Refunds
If something isn't right, we'll fix it
Plain-English returns and refunds for Quick5Stars orders.
Eligibility
Quick5Stars cards are produced and linked to your specific business, so they are made to order. If something is wrong with your order, contact support and we will work with you on the right fix — replacement, correction or refund where appropriate.
Return window
Contact us within 30 days of delivery to request a return or refund. Requests outside that window are handled case by case.
Condition requirements
Returned cards should be in the condition they arrived in, without damage that prevents them from being identified. Please keep the original packaging where you can.
Refund processing
Approved refunds are issued to the original payment method through Stripe. Your bank or card issuer decides how quickly the credit appears on your statement.
Shipping costs
If a return is due to our error — a damaged, defective or incorrect card — we cover the cost of putting it right. For other returns, return shipping is your responsibility.
Damaged or incorrect products
If your cards arrive damaged, do not work, or point to the wrong destination, email us with your order details and a photo where relevant. We will replace or correct them.
Tracker charges
The Tracker is separate from the physical cards. If you opted into Tracker continuation, you can turn it off from your dashboard and it will not renew again.